AADSTS5000225 Cannot connect to Azure portal to delete obsolete tenant

Question

Title, basically.
I cannot connect to azure portal because of my old tenant.
Cannot delete old tenant, not create case, because I cannot login to azure portal.

Answer 1

Ok, the solution was to:

• login to https://entra.microsoft.com/
• Go to Entra ID > Overview, and click on Manage tenants
• Create a new Tenant, get its Domain name
• login back to Azure portal and add domain name (or Organisation ID), like this:

https://portal.azure.com/xxx.onmicrosoft.com And from there you can open a ticket (if your are not a free user), or at least work with your new tenant.

Answer 2

Hi @Guillaume Boursier ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here (it's the official way from Microsoft):

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten