Where do I find microsoft support - page after page and the links send me in circles

Question

I bought microsoft package and then my onedrive is still not increased. Im trying everything and there is no answers here online. I need microsoft support to contact me please or please send me a proper clear link on how to find microsoft link, because these people are like ghosts, non existant

Answer 1

Hello @Adeline Singh,

Welcome to Microsoft Q&A Forum!

I noticed that your post was tagged under “business”, so my initial reply is based on Microsoft 365 business subscriptions. If you are using a personal account (such as @hotmail.com, @outlook.com, @gmail.com, etc.), please confirm so that I can help you with the most accurate guidance.

 

May I ask how long ago you purchased your Microsoft package? In some cases, the Microsoft system may take 24 to 48 hours to fully update the new OneDrive storage quota after a purchase. If you subscribed very recently, it may simply need a little more time to finish syncing.

If more than 48 hours have passed and your storage still has not updated, you can contact Microsoft Support directly using the official hotline for your region: Customer service phone numbers - Microsoft Support

When you call, you may hear a short introduction message for about 30 seconds (e.g., “You can visit the link…”). You can ignore that part and wait until the menu options appear. Once the options are available, you can follow this path:

• Press 1 as a business email user
• Press 1 again for technical help

If you need help clarifying anything or would like me to check more details with you, please feel free to let me know. I’m happy to continue assisting you.

Kind regards,

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Answer 2

To find Microsoft support, you can follow these steps:

1. In the search bar, type "Get Help" and open it.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom.
4. Choose the products and services for which you need help.
5. Follow the on-screen prompts to connect with a live agent or select the "Call me back" option to provide your information for a callback.

If you need assistance with OneDrive storage issues, ensure that you are signed in with the correct account that has the Microsoft package you purchased. If the issue persists, contacting support directly will be the best option.

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References:

• How do I get a live person at Microsoft.? - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A