Office 365 payment been taken and still getting chased for it

Question

Hello I am being asked to make payment for office 365 but you have taken the payment already from my credit card. I am trying to find a number to speak to someone to sort it out but really struggling.

The payment of £84.99 came out on January 9th and ive been getting chased for the same money ever since.

Can anyone help me please.

Answer 1

Hello Joanna Sofocleous,

Thank you for posting your question on Microsoft Q&A forum

I understand you are being asked to make payment for office 365 but the payment has already paid from your credit card, now you wish to speak to someone.

Depend on what type of Office account do you own, you can contact via phone or support chat about your issue.

If you are using a business Microsoft account, please refer to this site to contact support:

Customer service phone numbers

If you are a personal account user, here is how you can contact support about your payment issue:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.