Windows update

Question

Windows Update cannot be completed, and I am experiencing issues with Outlook. I am unable to install the update shown on the Windows Update page (KB5074105, version 26200.7705). On January 29, I encountered problems with Outlook, so I uninstalled the update and was able to use Outlook again. However, the issue reoccurred, and when I tried to install the available update once more, it still failed.

Answer 1

Hi,

It can be a corrupted file on Windows, System Conflicts, or corruption on the Windows Update, which also affects your Outlook app.

To isolate the issue, perform the following steps to update your Windows. If the first steps do not work, proceed to the next step.

1. Reset Windows Update components

• Right-click on Start, then click on Windows PowerShell (Admin)
• Type these commands and press Enter on each command:

net stop wuauserv
net stop cryptSvc
net stop bits
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
netsh winsock reset

• Restart your PC, then go to Start > Settings > Update & Security and try to install the update again.

2. Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.

• On PowerShell (admin), enter each command below:

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

After all has been processed, restart your device

3. Fix issues by reinstalling the current version of Windows.
4. Fix issues by reinstalling the current version of Windows.
5. If the problem persists, please perform an In-place upgrade for Windows 11.
6. If it's already updated but still has issues with Outlook, try creating a new Outlook profile and add the affected account.

If you need more assistance, please let me know.

Stay Safe!

Answer 2

It seems you are experiencing issues with Windows Update and Outlook, particularly after installing or uninstalling updates. Here are some steps you can take to troubleshoot the issue:

1. Restart Your Computer: Sometimes, simply restarting your computer can resolve issues with updates not completing.
2. Run Windows Update Troubleshooter: This built-in tool can help identify and fix problems with Windows Update. You can find it in Settings under Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
3. Check for Additional Updates: After running the troubleshooter, check for any additional updates that may have been released after the one you are trying to install. Sometimes, subsequent updates can resolve issues caused by previous ones.
4. Manually Install the Update: If the update continues to fail, you can try downloading the update manually from the Microsoft Update Catalog and installing it.
5. Reinstall Outlook: Since you mentioned that uninstalling the update allowed you to use Outlook again, consider reinstalling Outlook to ensure it is functioning correctly with the latest updates.
6. Contact Microsoft Support: If the problem persists, it may be beneficial to reach out to Microsoft Customer Service for further assistance, especially if you are encountering specific error messages during the update process.

These steps should help you address the issues with Windows Update and Outlook.

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References:

• Windows 11, version 25H2 known issues and notifications
• The computer needs to be restarted before Setup can continue