I appear to have two accounts, should be one. See jlriekert and jriekert1.

Question

I am being requested to pay twice for Office. Should only be one.

******@gmail.com

******@outlook.com

please advise how this can be corrected

thank you

Answer 1

Hi, I'm John! I will help you with this.

I recommend signing in to https://account.microsoft.com/services using each email address one at a time and checking which one has the active subscription. Once you confirm this, you can keep the account you prefer and cancel the extra subscription. If both are active and you were charged twice by mistake, you can also request a refund from the same page.

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Let me know if you have any further questions or concerns.

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To resolve the issue of having two accounts and being charged twice for Microsoft Office, you can follow these steps:

1. Identify the Accounts: Confirm which account you want to keep (jlriekert or jriekert1) and ensure that you have access to the email addresses associated with both accounts.
2. Cancel One Subscription: Sign in to the Microsoft account you wish to cancel. Go to the subscriptions section and manage your subscriptions. You can cancel the one you do not wish to keep. This will not remove your Microsoft account, just the subscription associated with it.
   • For detailed instructions, you can visit Microsoft's cancellation guide.
3. Contact Support: If you encounter issues or need further assistance, consider contacting Microsoft Billing Support. They can help you manage your accounts and ensure that you are only paying for one subscription.
4. Monitor Your Billing: After making these changes, keep an eye on your billing statements to ensure that you are only charged for the active subscription.

By following these steps, you should be able to correct the billing issue and maintain only one active subscription for Microsoft Office.

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References:

• I have charged twice from my two different cards for 365
• Cancel a Microsoft 365 subscription
• Microsoft Billing Support
• Another account from your organization is already signed in on this computer
• Email messages are sent to the wrong account when multiple accounts are associated with an Outlook profile