Outlook printing option non-responsive.

Question

Outlook printing option non-responsive.

Spahic, Armin 0

Is anyone having issues with printing on the new outlook? Some days I will be able to click print and it would work. More recently, nothing pops up to print after clicking the print button. Please let me know if anyone has a fix for this.

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Answer 1

Hi @Spahic Armin,

Thank you for reaching out to the Microsoft Q&A Forum and for clearly outlining your concern.

From the information you provided that in New Outlook the Print option is intermittently unresponsive and the print dialog does not appear after you select Print. I truly appreciate the time you have invested in trying to get this working and the clear description you provided.

New Outlook uses the Windows print system together with the Microsoft Edge WebView2 runtime to display the print dialog. When the runtime cache becomes corrupted, when the print spooler is stuck, or when the app state needs a quick repair, the print window may fail to appear. The guidance below focuses on these components and is tailored to your situation.

Below are some alternative steps designed to address your situation effectively:

1/ Update components and refresh the WebView2 cache

Close New Outlook.
Open Microsoft Store, go to Library, then select Get updates until there are no updates left.
Open Settings, select Apps, then Installed apps, and confirm Microsoft Edge WebView2 Runtime is present and up to date. If it is missing or shows an error, install or repair it using the official Microsoft installer.
Open the LocalCache for New Outlook at this path: %LOCALAPPDATA%\Packages\Microsoft.OutlookForWindows_8wekyb3d8bbwe\LocalCache. If you see a folder named EBWebView or WebView2, delete it to refresh the cache.
Reopen New Outlook and test printing using Ctrl+P.
Microsoft Edge WebView2 and Microsoft 365 Apps - Microsoft 365 Apps | Microsoft Learn

2/ Reset the Windows print pipeline and clear any stuck jobs

Open Services, stop the Print Spooler, clear the contents of the Printers folder in the spool directory, and then start the Print Spooler again.
This step removes blocked jobs and restores the print path used by Outlook.
Finally, test printing from New Outlook once more.
Fix print spooler service not running errors in Windows - Microsoft Support

3/ Repair the New Outlook app state

Sign out of New Outlook, then sign back in.
Open Settings, select Apps, then Installed apps, choose Outlook New, open Advanced options, and select Repair. If the issue persists, repeat and choose Reset. Your mailbox data remains in the cloud and the local app state is refreshed.
Test by printing a single email. If the print window still does not appear, try printing the same message from Outlook on the web to compare results and let me know what you observe.

If anything behaves differently on your device, please share what you see along with your Windows version, the New Outlook version and the screenshot so I can tailor the next steps.

For your information that you can concern: Outlook crashes when printing on Windows 11

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.

Thank you for your patience and your understanding. I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Vy Nguyen 9,370 Reputation points Microsoft External Staff Moderator

2026-02-12T15:32:58.23+00:00

Hi @Spahic Armin,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.
Spahic, Armin 0 Reputation points

2026-02-12T15:57:51.9133333+00:00

Unfortunately, the issue is still on and off. I have attempted everything in the troubleshooting process. I believe this is just a bug that might be fixed in a future update or something.
Vy Nguyen 9,370 Reputation points Microsoft External Staff Moderator

2026-02-12T20:17:00.43+00:00

Hi @Spahic Armin,

Thank you for your detail information.

Thank you for taking the time to update us. I am truly sorry that the issue continues to occur intermittently despite your thorough troubleshooting. I understand how disruptive this is, and I appreciate your patience while I work toward a resolution.

Alternatively, as a forum moderator, I hope you understand that I don’t have the ability to modify or escalate product issues directly. However, I strongly recommend submitting your feedback through the Outlook · Community. This is the most effective way to ensure your voice reaches the product team and can be considered about how company-only contacts are handled in search results, with potential improvements being considered for future improvements.

You've clearly identified a real-world challenge, and your suggestion reflects a deep understanding of user needs - feedback like yours is truly valuable and helps shape the future of Microsoft team.

Once you’ve submitted your feedback, feel free to share the link here. I’d be happy to upvote it to help increase its visibility.

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Wishing you a joyful and prosperous day.

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Outlook printing option non-responsive.

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