My Azure VPN charge has increased 300% and I can't submit a ticket

Question

A few months back my VPN - Basic line item changed to VPN Gateway VpnGw2AZ. And my $25 a month charge went to over $400 a month. I requested a refund and they gave it to me. But now I'm trying to change it so I don't keep getting charged this crazy amount. But I can't submit a ticket and I can't request a refund. I'm in this loop of screens that don't go anywhere. HELP!!!

Answer 1

Hi Dan,

First, have you already created new Basic SKU VPN Gateway and deleted the VpnGw2AZ gateway so that you won't incur the high charges going forward?

Second, I recommend you create a new billing support request so that you can speak to billing engineer and request refund. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

If you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP