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is ICRM view 360 & service not available if i am connected through VPN?

Nilesh Vanmali /DEPT_BB/IBANK/JYPR 0 Reputation points
2026-02-11T14:33:39.33+00:00

is ICRM view 360 & service not available if i am connected through VPN?

it is functioning when i am connected through LAN, but when i am working from my home with the help of VPN not able to use this.

Previously the same was working. please confirm whether it is disallowed to all or its a problem with my laptop only.

My emp ID - 337679.

please revert on priority.

Microsoft 365 and Office | OneDrive | For home | Other
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  1. Q&A Assist
    2026-02-11T14:34:22.35+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    When connected through a VPN, certain functionalities may be affected due to how the VPN interacts with network settings and configurations. Specifically, if the VPN does not define a default gateway, it can lead to issues where applications like ICRM View 360 may not function correctly, as they might require Internet connectivity that the VPN does not provide.

    If you were previously able to use ICRM View 360 while connected via VPN, it might be worth checking the VPN settings or contacting your IT department to ensure that the VPN is configured correctly. Issues can arise from misconfigurations or restrictions imposed by the VPN that could prevent access to certain services.

    Additionally, if you are experiencing this issue only on your laptop, it could be specific to your device's configuration or VPN client. Testing the connection on another device or checking with colleagues who are also using the VPN might help determine if the problem is widespread or isolated to your laptop.

    For further assistance, consider reaching out to your IT support team for a more detailed investigation into the VPN settings and any potential restrictions that may be affecting your access to ICRM View 360.

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