how to change a birthdate to access email and computer

Question

Hi

With consultations and time re my gmail address is linked to an age bracket. the system I use is with Google, and the address now is linked to a MS account with the birth date of minor age. All support followed, no answers. The address is accessible on my cell phone, but the computer is link to the child support address - which is the same address (email addresses)

4 hours with a fundi, 2 hours with MS support chat

Awaiting your assistance

kind regards

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your account is incorrectly flagged as a Child, you won't be able to change your D.O.B. in your Microsoft account directly.

Only the Family Organizer has permission to edit the date of birth on a child's account. To do this, the account must first be part of a Microsoft family group.

1. Open an incognito tab.
2. Sign in with your Microsoft account (an Adult Account, not a child's) using the link below. If you don't have another account, create a new dummy Adult account and sign in here. https://account.microsoft.com/family/home
3. Invite the Child account to the Family group.
4. Accept the invite from the child group.
5. Once accepted, you will see your child's account profile on the Family safety settings.
6. Select Manage consent > Edit child's profile info.
7. Change the D.O.B. to Adult and remove them from the family group.

Let me know if you still need more help.