Email id account was deleted, hence not able to access my certifications

Question

Hi Team,

I registered in Microsoft using the email id: '<Mod remove PII> @verinon.co.in'. But this was my company email id, and i resigned to the job in 2024 Oct. So, currently this email id is not active, it was deleted by the company. Now i want to shift this account badges and certifications to '<Mod remove PII> @gmail.com'. How can i do this? Please help me.

Answer 1

Unfortunately, Microsoft Credentials Support cannot assist with the recovery of personal Microsoft accounts or the transfer of certifications and badges from one account to another. If your previous email account is no longer active and you cannot access your Microsoft Learn profile, you may need to reach out to Microsoft Account Help for further assistance. They may provide guidance on how to recover your account or what options are available for your situation.

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References:

• Accessing your Learn profile
• Missing Exams or Certifications