Please provide a photo of the password screen you are seeing, if that is appearing as soon as the device starts, that is most likely a BIOS password, if you never set a BIOS password, was that device new when you purchased it or was it second hand.
When i turn on laptop it asks for password before entering bios or startup. But i didn't set any password is there anyway i can reset it
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rabea mohamed
0
Reputation points
When i turn on hpe laptop it asks for password before entering bios or startup. But i didn't set any password is there anyway i can reset it
Windows for home | Windows 11 | Security and privacy
2 answers
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DaveM121 849.1K Reputation points Independent Advisor2026-02-11T15:39:23.4866667+00:00 -
rabea mohamed 0 Reputation points
2026-02-11T16:30:39.0166667+00:00 i see it after clicking f10 to enter bios as seen
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rabea mohamed 0 Reputation points
2026-02-11T16:31:44.38+00:00 -
DaveM121 849.1K Reputation points Independent Advisor
2026-02-11T16:33:52.2366667+00:00 In that case, that is a BIOS password, the method to remove a BIOS password varies with different motherboard models, you will need to contact HP support on the support page for your PC, they will be able to provide you with the specific method to reset BIOS on that device to remove the password.
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rabea mohamed 0 Reputation points
2026-02-11T16:37:07.2066667+00:00 They told me I need to replace the motherboard
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DaveM121 849.1K Reputation points Independent Advisor
2026-02-11T16:44:08.92+00:00 Was that device new or used when you purchased it? The only other option would be to take that device to a PC Repair Shop to have the BIOS reset.
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rabea mohamed 0 Reputation points
2026-02-11T16:47:29.8566667+00:00 it is used, but when i called the seller they said they never did this
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DaveM121 849.1K Reputation points Independent Advisor
2026-02-11T16:50:31.55+00:00 Try bringing that device to a PC Shop if HP support indicates they cannot reset the BIOS on the device.
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DaveM121 849.1K Reputation points Independent Advisor
2026-02-11T16:53:27.4166667+00:00 Glad to help!
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Q&A Assist2026-02-11T15:04:53.8866667+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreUnfortunately, if your HPE laptop is asking for a BIOS password that you did not set, resetting it can be quite challenging. Typically, manufacturers do not provide a way to reset BIOS passwords due to security reasons. Here are a few options you might consider:
- Contact HPE Support: The best course of action is to reach out to HPE customer support. They may have specific procedures for resetting BIOS passwords for your model.
- Check Documentation: Sometimes, the laptop's manual or the manufacturer's website may provide guidance on how to reset or recover BIOS passwords.
- Remove the CMOS Battery: If you are comfortable opening your laptop, removing the CMOS battery for a few minutes can sometimes reset the BIOS settings, including the password. However, this method may not work on all laptops and could void your warranty.
- Professional Help: If the above options do not work, consider taking your laptop to a professional repair service that specializes in BIOS issues.
Keep in mind that these actions should be taken with caution, as they can affect your warranty or the functionality of your laptop.
References: