I need an update on my case

Question

I need an update on my cancellation and refund request. I have an existing case about this and the case number is [Moderator note: personal info removed]

 

Answer 1

Hi @Juan M,

Welcome to Microsoft Q&A forum.  

Thank you for reaching out regarding your cancellation and refund request.

To ensure your personal information is protected and that I can assist you accurately with your cancellation and refund request, please go to Private Message and share any additional details you would like me to review.

Once I receive your message privately, I will be able to check your case and provide an update as quickly as possible.

 

 

I look forward to your reply and will be happy to help you further.

Warm regards.

Answer 2

To get an update on your case regarding the cancellation and refund request, you will need to log in to the Microsoft Advertising Customer Support Portal. Once logged in, you can view your existing cases, including the one with the case number [Moderator note: personal info removed], to check for any updates or comments related to your request.

If you need further assistance, consider reaching out to Microsoft support directly through their contact options available in the portal.

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References:

• Update a case