I cannot find out who my home organization is and how I access the admin center

Question

I am the CEO of a nonprofit organization and I need to add a new user on our MS Office 365 account, but it keeps telling me that I am not an Admin and have to contact the Home Organization. I have had an open ticket with MS for over 6-months and no response even after reaching-out several times. I cannot use the Support Chat as it says I am not the Admin. I setup the account and started the nonprofit so not sure how this happened! HELP! Thank you!

Answer 1

Hello,

Have you tried using the Global Support phone numbers?

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You may need to provide some identity checks, and the wait is usually long (from what I hear), but I would recommend trying this.