I think my Outlook email account has been hacked not getting anything in INBOX, can you fix?

Question

Emails were sent from my Outlook email account to contacts on my phone asking for money and asking them to respond to the email because I could not talk. A day or so after that we stopped getting any emails in our INBOX and now I can not access that account my password does not work.

Answer 1

Hi! Sorry to hear that you have trouble with this situation, visit the next link to get help on how to fill the Microsoft account recovery form successfully:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If you can't because the account information was changed, please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response within 4 hours. The team on the other end will help work through this situation.

Answer 2

It sounds like your Outlook email account may have been compromised. Here are steps you can take to address the situation:

1. Reset Your Password: If you are unable to access your account because your password does not work, try resetting your password using the "Forgot Password" option on the Outlook sign-in page.
2. Check for Suspicious Activity: After regaining access, check for any suspicious activity in your account. Look for missing emails, unauthorized sent messages, or changes to your account settings.
3. Review Inbox Rules: Check for any suspicious inbox rules that may have been created to forward your emails or delete them. You can do this by signing into Outlook Web and navigating to Settings → Mail → Rules.
4. Enable Multi-Factor Authentication (MFA): If you regain access, enable MFA to add an extra layer of security to your account.
5. Scan for Malware: Ensure that your devices are free from malware that could compromise your account again.
6. Contact Microsoft Support: If you continue to have issues accessing your account or if you suspect further unauthorized access, consider reaching out to Microsoft support for assistance.

Following these steps should help you regain control of your account and secure it against future attacks.

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References:

• Common symptoms of a compromised Microsoft 365 email account
• Secure and Restore Email Function to a Compromised Microsoft 365 Mail Enabled Account