How to fix not receiving emails

Question

My email account got hacked, over the weekend of 07-08Feb 2026

I have changed my passport and restarted/refresh my account ever since 3 times

It has stopped receiving emails since the 07 Feb, 2026. However it still sends emails out, like it always did.

I checked my data/storage, that is not the issue.

Would like to talk to support to show me where to reset the issues that blocks the receiving Emails

Thank you kindly

Answer 1

To address the issue of not receiving emails after your account was hacked, here are some steps you can take:

1. Check Email Rules: Sometimes, hackers set up rules that redirect incoming emails to other folders or delete them. Log in to your email account and check the settings for any suspicious rules that may have been created. Look for rules under Settings → Mail → Rules and delete any that seem unfamiliar.
2. Check Forwarding Settings: Ensure that your account is not set to forward emails to another address. This can also be found in the settings under Mail → Forwarding.
3. Review Account Security: Since your account was hacked, it's crucial to ensure that all security settings are updated. Change your password again and enable two-factor authentication (2FA) if you haven't already.
4. Sign Out of All Sessions: To prevent unauthorized access, sign out of all active sessions. You can do this by going to your account security settings and choosing the option to sign out everywhere.
5. Contact Support: If the above steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance. They can provide guidance specific to your account and help troubleshoot the issue.

By following these steps, you should be able to identify and resolve the problem with your email not receiving messages.

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References:

• Stopped receiving emails on my account. - Microsoft Q&A
• MSN email issues - Microsoft Q&A

Answer 2

Hi Tom,

After an email account is hacked, if messages can be sent but not received, it’s usually because incoming mail is being redirected, filtered, or removed. The most important thing to check is any email filters, inbox rules, and forwarding settings, as attackers often modify these to prevent messages from reaching the Inbox.

Answer 3

Thank you so much,

its working now, :)