Cannot access Azure subscription even though I am global admin

Question

I am a global admin for my M365 team but I cannot access an Azure subscription that an ex-colleague created because they did not set up the correct permissions. I am unable to open a support ticket on Azure because I also do not have access to do so. I want to delete the subscriptions, but I have no way of accessing them.

Has anyone else encountered this problem. Any advice is welcome here as I cannot create a ticket or get ahold of Microsoft support. Thanks all.

Answer 1

If you are a Global Administrator and cannot access an Azure subscription created by an ex-colleague, there are a few steps you can take to regain access:

1. Check Directory Selection: Ensure that you are signed into the correct Azure directory. Sometimes, users mistakenly select the wrong directory, which can lead to access issues. You can switch directories by selecting your account at the top right of the Azure portal and choosing the correct directory from the list.
2. Elevate Access: If you still cannot access the subscription after confirming the correct directory, you can temporarily elevate your access. Use the Access management for Azure resources toggle to elevate your access to manage the subscription. This is particularly useful if permissions were not set correctly by the previous administrator.
3. Contact Support: If these steps do not resolve the issue, and you are unable to open a support ticket due to lack of access, you may need to contact another Global Administrator in your organization for assistance. They can help you with the necessary permissions or escalate the issue to Microsoft support.
4. Deleting Subscriptions: If your goal is to delete the subscriptions, you will need to have the appropriate permissions assigned to your account. If you regain access, you can manage the subscriptions accordingly.

If none of these options work, consider reaching out to your organization's IT department for further assistance.

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References:

• Elevate access to manage all Azure subscriptions and management groups
• No subscriptions found sign in error for Azure portal