how to change payment methode in my accoun

Question

in my account, or directly on microsoft web site, my visa card is not accepted. why?

i can't renew my offic subscription.

so word, excel, Powerpointn.. don't running. i have a mac

Answer 1

Hello, good day and thanks for your question. To add to the above which is inclined on the business side, if your card is up to date and you have also verified that it is working for other purchase that you made online, please check and try this on a different browser or by using inPrivate or Incognito browsing and another alternative is to link your card to PayPal and use it as payment method. If you will still encounter an issue even after trying out the alternatives, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there. Kindly take note that the forum does not have access to user accounts to be able to check and intervene with account related and billing side of things.

https://support.microsoft.com/en-us/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

https://support.microsoft.com/en-us/account-billing/change-your-microsoft-subscription-payment-method-and-options-39ab4bc1-01f9-fc28-c3a5-49e87b6e7611

https://support.microsoft.com/en-us/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

Answer 2

To change your payment method for your Microsoft account, follow these steps:

1. Go to the admin center.
   • If you're using the Simplified view, select the Products tab, then select View payment methods.
   • If you're using the Dashboard view, go to the Microsoft 365 admin center > Bills & payments page, and select the Payment methods tab.
2. Select the More actions button (three dots) for the payment method you want to update, then select Edit.
3. Update your payment method information, including the name on the credit or debit card, billing address, or expiration date. Remember to enter the security code before saving any changes.

Regarding your Visa card not being accepted, ensure that:

• The card is issued from the same country/region as your Microsoft account.
• You have sufficient funds in your account.
• There are no security measures from your bank that might be blocking the transaction. If you continue to have issues, you may want to contact your bank or Microsoft support for further assistance.

If your subscription is not renewed, you may lose access to Word, Excel, PowerPoint, and other services until the payment issue is resolved.