Added storage to wrong email account in outlook

Question

I am out of storage in my personal email account, but I think I added storage to my business email account. I can't receive or send emails in my personal email account. How to I move the additional storage from one email account to another?

I want to speak to a live agent but I haven't been able to get to one and I'm very frustrated.

Answer 1

Hello,

Unfortunately business and personal products are from two different ecosystems, so you cannot just transfer it from one to another.

You will need to cancel the one on the business account via https://admin.microsoft.com > Billing > Your products.

Then you have to sign up with the correct account. To avoid this happening again, I strongly recommend that you sign up using browser incognito mode, to avoid cache credential confusion.

Answer 2

Unfortunately, it is not possible to transfer storage from one email account to another within Outlook. Each email account has its own storage allocation, and any additional storage purchased is tied to that specific account.

To resolve your issue with the personal email account, you may want to consider deleting unnecessary emails or attachments to free up space. If you are still unable to send or receive emails, you may need to contact Microsoft Support directly for further assistance.

If you want to speak to a live agent, you can try the following steps:

1. In the search bar, type "Get Help" and open it.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom.
4. Choose the Products and services for which you need help.
5. Follow the on-screen prompts to connect with a live agent or select the "Call me back" option.

This should help you get in touch with support for your issue.