groups are missing in my email account

Question

My groups are missing in my email account. I also can't log into my other email.

Thanks,

Answer 1

If your groups are missing in your email account, it could be due to several reasons. One common issue is that the Microsoft 365 group may not be listed under the Groups folder in Outlook or Outlook on the web. This can happen if the group was not created correctly or if there are synchronization issues.

Here are a few steps you can take to troubleshoot:

1. Check Group Creation: Ensure that the group was created properly and that you are a member of it.
2. Access Groups Home: Verify if the group appears on the Groups Home page in Outlook.
3. Wait for Synchronization: If the group was recently created, it may take some time to appear due to synchronization delays.
4. Check Address Book Policies: If you are using custom address book policies (ABPs), make sure that the All Groups address list is included in the policy assigned to you. If not, you may need to add it using the Set-AddressBookPolicy cmdlet.

If you are also unable to log into your other email account, ensure that you are using the correct credentials and check for any account lockouts or password issues.

If these steps do not resolve the issue, consider reaching out to your IT support or the Microsoft Community for further assistance.