Dear @Ma Payne,
Thank you for posting your question in the Microsoft Q&A forum.
As a moderator, I don't have the tools to investigate your specific account directly. Because this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible.
First of all, could you tell me which version of Outlook you are using?
Since this is a user-to-user forum, other users and I have had similar experiences to yours. To help me guide you on how to contact a live agent, could you please help me provide your email account details via private message so I can give you the correct instructions?
Note: To access your Private Messages, look for a notification at the top of your post and click on 'View message'.