My authenticator app needs me to authenticate my Microsoft Word account through my authentication app. How can I authenticate while I’m in the app? I have a new device and I’m unable to authenticate through the app and I do not have an option to authentic

Question

I have recently got a new device and I’m trying to use the authenticator app, but it is asking me to verify my Microsoft account for a code to which I’m supposed to be receiving through the authenticator app. Problem is it is not showing up and cannot access a code through the app if I’m in another page inside of the same app. I am the person who needs help with this not a parent or child

Answer 1

To authenticate your Microsoft account using the Microsoft Authenticator app on a new device, follow these steps:

1. Open the Authenticator App: Ensure that you have the Microsoft Authenticator app installed on your new device and that it is updated to the latest version.
2. Check for Notifications: If you are trying to authenticate and do not see the code, check if you have received a push notification from the app. Sometimes, the app sends a notification that you can approve directly.
3. Refresh the App: If you do not see the notification, you can try pulling down to refresh the app or tapping the refresh button to see if the code appears.
4. Use the Verification Code: If you are unable to receive a notification, you can use the app to generate a verification code. After entering your username and password, look for the option to enter a code from the Authenticator app. This code is typically displayed under your account in the app.
5. Contact Support if Needed: If you still cannot access the code or authenticate, you may need to contact Microsoft support for assistance, especially if your account settings need to be reset due to the new device.

Note: If you are in a situation where notifications are not being sent (for example, due to anomalous sign-ins), you may need to manually open the app and refresh to approve the sign-in request.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A