How do I cancel a Microsoft Ad sub-account and get refunded ?

Question

I've just joined the 3CCommisions programme and they've instructed me to create a sub-account into Microsoft Ads, but did not teach me how.

So I did it all by myself on the 5th of February, but did it wrongly (the result is sub-account H********** (G*******). I created it and paid 750 DKK.

When I realised my mistake, I quickly created a new one, correctly this time (E************ (G*******)) and paid again 750 DKK.

Since the 5th of February I've been trying to cancel/delete the first account and get refunded. But I did not succeed.

Please help!

** PII Removed **

Answer 1

Hello Hilde Barta,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

I understand you’d like to cancel/delete the account you created by mistake and have the funds returned to you. Below are the steps to deactivate the sub-account that was created in error. Please note that deactivating an account will make it inactive. Inactive accounts may be reactivated by Support, so you should only proceed with deactivation if you don’t intend to use the account again in the future.

How to deactivate or delete an account

• Please note that you can't permanently delete the inactive accounts within your manager account. However, inactive accounts can always be reactivated by Support.
• In order to delete an account, you must first deactivate it. Before doing so, make sure your campaign is paused and you've paid any pending charges. Next, follow the steps below to deactivate your account. (Please note that you can only do this through the web app and not the mobile or desktop app.) Your account and its associated customer data will be deleted 180 days after deactivation. Please contact Support to request to expedite the process or with any further questions.

1. Sign in to your Microsoft Advertising account.

From the navigation menu on the left, select Campaigns.

1. Select the checkbox next to the campaigns you wish to pause.
2. On the blue bar, select Edit > Pause.

From the navigation menu on the left, hover over Billing and select Billing summary.

1. Select Make a payment and pay the balance.

From the navigation menu on the left, select Tools > All accounts > Accounts summary.

1. Select the Management tab and then select the checkbox next to the account that you wish to delete.
2. On the blue bar, select Deactivate > Proceed.

Keep in mind that:

• You can still sign in to a deactivated account so that you can reference account information.
• If you have no outstanding charges and have remaining funds on your account, then you're entitled to a refund. If your account is deactivated and we determine a transaction is refund eligible, we will automatically attempt to issue a refund. The refund will be issued using the same payment method used during the original transaction; for example, if you paid with a credit card, you would receive your refund on that credit card. ​ If you paid using SEPA Direct Debit, check, or wire transfer, please see "Refunds via SEPA Direct Debit, check, or wire transfer" for special instructions.​

  	Your payment method	How you will receive your refund	Estimated time to receive your refund after processing*
  	Credit or debit card	Credit or debit card	1-2 business days
  	PayPal	PayPal	1-2 business days
  	Check	Check	4-6 weeks
  	Bank/wire transfer	Bank/wire transfer	10 business days
  	Boleto Bancario (Brazilian real only)	Wire transfer	10 business days

For more information you may visit: How do I delete my account? and About credits, refunds, and adjustments

Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.

 

Kind regards, 

Marvin | Microsoft Advertising Support Specialist | 800-518-5689