I need help accessing my subscription receipt

Question

I cannot find my receipt for a recent Microsoft 365 charge on my credit card. I was charged $139.08 on January 18th. I do not see the charge in either of my Microsoft 365 accounts. Please advise how I can acquire this receipt.

Answer 1

Hi. I have a similar issue. How can I get a copy of a receipt that appears on my credit card statement from for MICROSOFT #G142365567 from Microsoft.com, but that transaction and receipt does not appear on My Accounts.

Answer 2

Hi @Karen Tart, 

Thank you for posting your question in the Microsoft Q&A forum. I noticed you posted a question with Business channel tag, could you please confirm whether all of the accounts you checked are business accounts? Or do you also have any personal Microsoft accounts that might be associated with past purchases? 

It would also be helpful to know: 

• Have you already reviewed the payment history for each of your accounts? 
• Have you checked the email inboxes (and spam/junk folders) for those accounts? Microsoft usually sends an invoice directly to the email used for the subscription purchase. 
• Are you part of a family subscription or using a license that someone else manages for you? 
• Could you double‑check the payment description on your bank statement, does it mention any product name or provide any additional details at all? 

Whenever you have a moment, feel free to reply with the details above by leaving a comment under this post. Your answers will help me narrow things down and make sure you get the most accurate guidance. 

Thank you again, and I look forward to hearing from you! 

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