I have been charged twice becouse I think I have two microsoft accounts and need to close one.

Question

I have been charged with my credit card and my checking account for a subscription to microsof 360. I need to find the account in which I listed my checking account to close that account. How can I find that account??

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93