I am trying to add to email accounts to my microsoft exchange business account and it wont go through. every time i put password in it doesnt work

Question

I am trying to add to business emails to my microsoft exhange email, i put in the right password in sign in and nothing happens or i have gotten to the point of code sent to email but it never gets sent.

<Moved from Office/Access>

Answer 1

Hi Charlie Cho

Thank you for reaching out to Microsoft Q&A forum.

First, I hope you understand that this forum is a peer-to-peer support community. I am also a fellow user, and the guidance I provide is based on my own research and Microsoft’s published documentation.

From what you’ve described, and after reviewing similar cases, this appears to be an intermittent issue. Other users have reported occasional problems with Mac Mail and Exchange, and in most cases the issue resolved itself after a few hours or a few days.

For your reference, here are some related scenarios you can review. While the error symptoms are not identical, they all share the characteristic of being intermittent issues.

Unable to add Exchange email address in Apple Mail on Mac - Microsoft Q&A

Unable to add my hotmail addresses to imac - Microsoft Q&A

Outlook email Quit working on my Mac suddenly - Microsoft Q&A

Apple Mac Mail无法添加我的Hotmail和Outlook账户 - Microsoft Q&A

(Please note that the resource linked in this thread is available exclusive Chinese. I sincerely apologize for any inconvenience this may cause to those who prefer or require content in English. If you need assistance understanding the content, I recommend using a trusted translation tool or service)

I hope this information helps.

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Answer 2

If you're having trouble adding email accounts to your Microsoft Exchange business account, there are a few steps you can take to troubleshoot the issue:

1. Check Password: Ensure that you are entering the correct password. If you have recently changed your password, make sure you are using the updated one.
2. Account Lockout: If you attempt to sign in multiple times with the wrong password, your account may become temporarily locked. Wait for a while before trying again.
3. Email Verification: If you are receiving a prompt for a verification code but not receiving the email, check your spam or junk folder. Ensure that your recovery email address is correct and accessible.
4. Use Different Browsers or Networks: Sometimes, issues can be browser-specific. Try using a different browser or network to see if that resolves the problem.
5. Contact Support: If none of the above steps work, consider reaching out to Microsoft Support for assistance, especially if you suspect there might be an issue with your account settings.

These steps should help you troubleshoot the issue with adding email accounts to your Microsoft Exchange account.

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References:

• Connection to Microsoft Exchange is unavailable error when a Microsoft 365 user tries to set up Outlook