Microsoft 365 installed under incorrect account

Question

The Microsoft Key was activated under the incorrect account

Answer 1

Hello,

Can you please clarify -

Do you have two Microsoft accounts that both carry subscriptions, and you want to sign into the right one?

OR

You purchased with the wrong account, and you want to put the subscription to the right account?

Answer 2

If your Microsoft 365 subscription was activated under the incorrect account, you can follow these steps to resolve the issue:

1. Sign out of Microsoft 365: Open a Microsoft 365 app (like Word), select your name or profile picture at the top, and choose Sign out.
2. Sign in with the correct account: After signing out, select Sign in and make sure to use the correct Work or School account associated with your Microsoft 365 subscription.
3. Check for licenses: Ensure that the correct account has a license assigned. If not, contact your Microsoft 365 administrator to assign the necessary license.
4. Reset activation state: If issues persist, you may need to reset the activation state for Microsoft 365 Apps. Refer to the relevant documentation for instructions on how to do this.
5. Uninstall and reinstall: As a last resort, you can uninstall Microsoft 365 and reinstall it using the correct account.

These steps should help you activate Microsoft 365 under the correct account.