I Have been hacked and need to connect with desk support to resolve it.

Question

my account has been hacked. How can I link with support desk?

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Support agents do not have direct access to accounts. They will likely just recommend you to try the Account Recovery Form and Sign-in Helper Tool, if you haven’t tried it already.

---

To help narrow down the issue:

1. Can you share what made you think the accounts were hacked?
2. Does it look like the email address linked to your account was changed?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

---

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To connect with Microsoft support regarding your hacked account, you can follow these steps:

1. Visit the Microsoft Support Website: Go to the official Microsoft Support page where you can find options for account recovery and support.
2. Use the Virtual Agent: Start by using the virtual agent to describe your issue, such as "Account compromised" or "Hacked account". This can help direct you to the appropriate support options.
3. Chat with a Support Agent: After navigating through the prompts, look for the option to chat with a support agent. This will allow you to explain your situation directly to a real person who can assist you.
4. Provide Necessary Information: Be ready to provide information that can help verify your identity and the details of your issue.

If you are facing issues with the recovery process, persistence is key, and using a computer or device that you typically use can help in the verification process.