In Bookings, my 'Add Your Details' is filled in with my data

Question

In MS Bookings, I've created my appointment. Once I view the appointment, in the 'Add your details' section the fields are filled in with my name and email. How do I get that data out of there so it blank and my clients can enter their information in the fields without having to erase my info first?

Thanks

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Moved from Microsoft 365 and Office | Other

Answer 1

Hello Bekah,

This usually happens when your profile details are being pulled in automatically because you’re logged in.

First, check your Bookings calendar settings and make sure your personal profile isn’t set in a way that auto-fills customer information. Sometimes staff details get surfaced on the booking page without realizing it.

Next, go into your Booking page settings and review what’s being shown. If there’s an option to display staff details or default information, turn that off. That can sometimes cause your name and email to appear in the “Add your details” section.

Also open the specific service/appointment and review the customer information fields. Make sure those fields are set to collect customer data and don’t contain any saved default values.

After making changes, test the link in an incognito/private browser window. If you open the booking page while logged in, Microsoft will often auto-populate your info, which makes it look like it’s defaulting for everyone — but it’s usually just session-based.

In most cases, once you test it outside your logged-in session, the fields appear blank for customers.

Answer 2

Dear @Bekah Evenson,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

You can add or remove fields in your Microsoft Bookings service, please follow the steps below:

Go to Microsoft Bookings > Services > select the service for which you would like to add or remove fields > click Edit service > Custom fields > select Add a custom field to include additional fields > Save your changes.

You may refer to the screenshot below for your reference.

To remove, you just need to untick the field in the custom filed section.

Based on the above information, you will have the page like this:

If the issue still persists, could you please kindly describe how you created the booking page? This will help me better understand the setup and assist you more effectively.

I hope this helps. Please feel free to reply below if you have any update or further concern.  

Your patience and understanding are highly appreciated. I am looking forward to your response!

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Answer 3

In Microsoft Bookings, the fields in the 'Add Your Details' section are typically pre-filled with the organizer's information when creating an appointment. Unfortunately, there is no direct option to clear or reset these fields to be blank for clients to fill in their information without erasing your details first.

To ensure that clients can enter their information without any pre-filled data, you may need to create a new booking form or adjust the settings for the specific service to avoid using your details as defaults. However, this functionality may vary based on the specific setup of your Bookings page and the services you offer.

For further assistance, you might want to check the Microsoft Bookings documentation or support resources for any updates or specific configurations that could help with this issue.