How to Unblock my outlook account?

Question

Hi,

I have a business account with Microsoft outlook which got blocked as I sent out a large number of emails within a short span of time. Now I cannot send or receive emails. Its been over 24 hours since I submitted a request through go daddy (my service provider for outlook) to unblock my account and they said it should be done within one hour but this was more than 30 hours ago but I cannot send or receive any emails. This is a business account and I do not have access to me business emails since last 3 days. Can you please unblock my account.

Thank You.

Tejveer

Answer 1

Hi @Tejveer Walia, 

Thank you for posting your question in the Microsoft Q&A forum.         

Please note that as a forum moderator, I have no ability to unblock accounts or make any changes to user access. I also cannot contact support on your behalf or intervene in tenant‑level restrictions. From the details you shared, your Microsoft 365 tenant is managed by GoDaddy.  

This means that only GoDaddy Support can open a service ticket directly with Microsoft to request an unblock or further investigation.   

Although you have already contacted them, I strongly recommend that you:  Ask GoDaddy Support to raise a support ticket with Microsoft Support Engineers because your tenant is managed by GoDaddy, only GoDaddy is authorized to raise a support ticket to Microsoft Support Engineers team.    

Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to check the backend information  

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately,      

I really appreciate your patience, and I’m here to help. Looking forward to your response.  

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Answer 2

To unblock your Outlook account, you can follow these steps:

1. Contact Your Service Provider: Since you mentioned that you submitted a request through GoDaddy, continue to follow up with them for updates on the status of your request. They are your service provider and should be able to assist you in unblocking your account.
2. Use the Delist Portal: If your account is blocked due to sending a large number of emails, it might be listed on a blocked senders list. You can use the Office 365 Anti-Spam IP Delist Portal to request removal from the blocked senders list. Make sure to follow the instructions provided on the portal.
3. Check for Non-Delivery Reports (NDRs): If you are receiving any bounce-back messages (NDRs), they may contain information on why your emails are being blocked and how to resolve the issue.
4. Wait for Response: Sometimes, it may take longer than expected for the unblocking process to complete. Keep an eye on your email for any communications from your service provider or Microsoft regarding your request.

If the issue persists, consider reaching out to Microsoft support directly for further assistance.

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References:

• External senders - Use the delist portal to remove yourself from the blocked senders list and address 5.7.511 Access denied errors
• Microsoft 365 services for external email senders