Compromised/hacked email and account my email and Xbox profile with tons of progress and tons of games was recently hacked and I lost everything I’m very disappointed and not very satisfied I was asleep when the hacker broke in he changed everything

Question

I was hacked at 3:32 am on Friday morning words can’t describe how mad I am and disappointed I am that there’s still nothing anyone can do I’m disabled but still work out of my own time at my own pace I’ve lost everything that ever really mattered to me growing up I’m 21 years old as of now I’ve had this profile since I was a kid I spent many and many hours of work and dedication on my account and all it took was someone with better software to take it all away from me Ive never been so crushed before hundreds of dollars down the drain and thousands of hours gone if there is no fix to this shenanigans that happened I will simply move on and swap to play station this should of never happened I’m very unhappy if you know any ways to gain access back to a hacked account please send help I’ve created tickets and they apparently can’t prove I’m the owner when I’ve showed them everything I could and even pictures

Answer 1

I'm sorry to hear about your experience with your hacked account. Recovering a compromised Microsoft account can be challenging, especially if the hacker has changed your security information. Here are some steps you can take to try to regain access:

1. Use the Microsoft Account Recovery Form: This is the official method for recovering your account. Make sure to provide as much information as possible, including old passwords, purchase information, and any other details that can help verify your identity.
2. Contact Microsoft Support: If the recovery form does not work, reach out to Microsoft Support directly. They may have additional tools to help verify your identity and assist with recovery.
3. Check for Account Activity: If you regain access, review your account activity for any unauthorized changes or settings.
4. Secure Your Account: Once you regain access, change your password to a strong, unique one and enable two-factor authentication (2FA) to enhance security.
5. Inform Your Contacts: If your account was compromised, notify your contacts to prevent them from falling victim to any phishing attempts that may come from your account.

Unfortunately, if the hacker has replaced your security information and you cannot prove ownership through the recovery process, it may be difficult to regain access. However, persistence is key, and providing detailed information during the recovery process can help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Compromised email account recovery - Microsoft Q&A