How do I resolve a 5ssai error on my android?

Question

My OnePlus 12R is getting a 5ssai error when trying to load Outlook. I have cleared the cache, have the most current of Play Store and have enough storage for the app. I have rebooted as well.

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Moved from: Microsoft 365 and Office | Other

Answer 1

Hi,

If none work, please try to clear the data of your Outlook app. Please note that this will log out your account completely on the Outlook app.

If it still has the error, please try to uninstall the Outlook app, then restart your device. Install the app again.

If you require more assistance, please let me know.

Stay Safe!

Answer 2

To resolve the 5ssai error on your OnePlus 12R when trying to load Outlook, you can try the following steps:

1. Turn off battery optimization for Outlook and the Company Portal app. This can help prevent the app from being restricted by the system.
2. Change the app launch settings for Outlook and Company Portal from Automatic to Manage Manually. Ensure that you enable the following options:
   • Auto-launch
   • Secondary launch
   • Run in background
3. If you have Data Saver enabled, make sure to select Outlook and Company Portal for unrestricted data usage.
4. Enable notifications for Outlook and Company Portal to ensure they can function properly.
5. If the issue persists, you can collect diagnostic logs from Outlook and provide the incident ID to Microsoft Support for further assistance.

These steps should help you troubleshoot the error you are experiencing with the Outlook app.

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References:

• Your organization has removed its data associated with this app