How to get Outlook 365 to allow me to file and or send emails

Question

When I open Outlook Classic for Windows I am able to download new email. However if I wish to move the files from the inbox folder to a subfolder it begins a spinning circle and continues to do that until I force shut it down. The same thing happens if I wish to send out any email. On a rare occasion I can move one email from the inbox folder to a subfolder, but then the next one begins the process of the spinning circle. Sometimes I can not even open Outlook at all. I have downloaded and updated the newest version of Outlook and have a Outlook 365 account. This is on a newer HP Laptop.

Answer 1

Hi,

Thank you for reaching out, and I’m sorry to hear about the trouble you’ve been experiencing with Outlook.

I just wanted to check if you may have noticed whether this issue started after a recent Windows update. Sometimes, system updates can affect how certain programs function, so this may help us better understand what’s causing the problem.

You can check your Windows update history by following these steps:

1. Click the Start menu
2. Open Settings
3. Click Windows Update
4. Select Update history

If you notice any recent updates around the time the issue began, please let me know.

Thank you for your time, and I appreciate your cooperation.

Answer 2

It sounds like you're experiencing performance issues with Outlook Classic on your HP laptop. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Install the Latest Updates: Ensure that your version of Outlook is fully updated. Sometimes, performance issues can be resolved by installing the latest updates.
2. Check for Conflicts: Make sure that Outlook isn't being used by another process, which can slow down its performance. Close any other applications that might be using Outlook or its resources.
3. Repair Outlook: If your Outlook data files are corrupted, this could cause the spinning circle issue. You can try repairing your Outlook installation through the Control Panel.
4. Reduce Mailbox Size: If your mailbox is too large, it can affect performance. Consider archiving old emails or moving them to subfolders to reduce the size of your inbox.
5. Run the Classic Outlook Advanced Diagnostics Troubleshooter: This tool can automatically check for common issues and provide solutions. Make sure you're using the same Windows device that Classic Outlook is installed on.

If these steps do not resolve the issue, you may want to consider creating a new Outlook profile, as sometimes user profiles can become corrupted.

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References:

• Outlook not responding error or Outlook freezes when you open a file or send mail
• Outlook not responding error or Outlook freezes when you open a file or send mail