How do i fix my pc from crashing, this has happened multiple times and makes a buzzing noise.

Question

Whenever i open usually two apps like google chrome and a game, both of my monitors randomly switch to a random color and make a buzzing noise i cannot resolve this issue and i have looked for error messages and the only thing i have seen is "Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware. Review the published guidance to complete the update and maintain full protection. This device signature information is included here."

Answer 1

Could you check if your computer is generating any minidump files?

1. Open File Explorer and navigate to:

C:\Windows\Minidump

2. If you find any .dmp files, please zip them.
3. Upload the zipped file to Google Drive, OneDrive, Dropbox, or any file-sharing site.
4. Share the link here so I can analyze the files.

Once I have the minidumps, I'll review them to identify what might be causing the crashes.

Answer 2

To address the crashing issue with your PC, which occurs when running multiple applications, you can follow these troubleshooting steps:

1. Check for Hardware Issues: Ensure that all hardware components are properly connected and seated. Look for any loose cables or connections, especially for your graphics card and monitors.
2. Update Drivers: Ensure that your graphics card drivers and other relevant drivers are up to date. Outdated drivers can cause conflicts and crashes.
3. Monitor Temperature: Overheating can lead to crashes. Use monitoring software to check the temperature of your CPU and GPU. Ensure that your cooling system is functioning properly.
4. Run Hardware Diagnostics: Use built-in diagnostics tools provided by your PC manufacturer to check for hardware issues. This may include memory tests and hard drive checks.
5. Check Event Viewer: Look for any critical errors in the Event Viewer that may provide more information about the crashes. This can help identify if a specific driver or hardware component is causing the issue.
6. Secure Boot Certificates: The message about updated Secure Boot certificates suggests that there may be firmware updates available. Applying these updates can help improve system stability and security. Refer to your device's documentation for guidance on how to apply these updates.
7. Safe Mode: If the problem persists, consider booting your PC in Safe Mode to see if the issue continues. This can help determine if the problem is related to third-party software.
8. System File Checker: Run the System File Checker tool to repair any corrupted system files. You can do this by opening Command Prompt as an administrator and typing sfc /scannow.

If these steps do not resolve the issue, you may need to consider more advanced troubleshooting or consult with a professional for further assistance.

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References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors