Windows 11 laptop keeps freezing for a few seconds randomly, anytime.

Question

Have already checked performance, no issues with temperature, network speed, ram usage, cpu or gpu usage. Have tried DISM SFC and CHKDSK checks, have done a memory check with memory diagnostic tool, have performed a clean boot, stopping all background processes. Updated any graphics drivers (in device manager and from their individual companies) and any other drivers I can find, including all of the ones for my motherboard/what I can find for the BIOS. No tests I have done have given me any errors/said anything is wrong.

This is a very confusing problem, As I have no clue what is happening and have not been able to find anyone online with the same issue that persists after all of said testing. I have found posts online about similar issues being solved with the tests/solutions I found, such as a clean boot, DISM, etc. If anyone can help I would greatly appreciate it.

Laptop specs:

Victus by HP gaming laptop 15z-fb200

AMD Ryzen 5 8645HS w/ Radeon 760M graphics, 4301 mhz, 6 cores, 12 logical processor

16gb ram

BIOS version/date: AMI F.08, 10/29/25

Answer 1

Hi, thank you for replying. As per checking the event logs, there are multiple Bugcheck which means there is a system failure or a Bluescreen error happening in the background. In this case, can you please check if you have Minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

To confirm, can you still use the affected device? If so, I need to analyze the error. Can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.