Help with billing

Question

Help with billing

EK 0

I have an Azure Non-Profit Grant for $2000. I cannot get it applied to my subscription. I have submitted multiple tickets to get help for this. I have not received a response. Can someone at Microsoft please help me apply this grant to our Azure subscription. We are a non-profit. We cannot afford these charges. If I can't get this corrected, we will cancel our subscription and dispute all charges with the credit card on file. PLEASE HELP!

EK 0 Reputation points

2026-02-12T16:40:21.1433333+00:00

This did not help. This is the same information I'm getting from your standard Q&A from Azure. The issue is that I can't apply the Subscription to the Billing Scope with the credits. This screen shot below shows that I have the Azure credits. I need them to get applied to the invoices. There is only one email assigned to the account. I've tried "Transfer Subscription" but the email I used to transfer says it can't log into Azure.
EK 0 Reputation points

2026-02-12T16:41:42.1566667+00:00

And I've created many Support tickets but no one has contacted me. Why is that?
EK 0 Reputation points

2026-02-13T01:35:21.84+00:00

Did you read my response? I have the credits. It is activated. It is on a different Billing Scope and I can't find a way to move the credit to the correct Billing Scope or assign the subscription to the Billing Scope with the grant.

Why is this so difficult? The credit is activated and assigned to me. It just seems that this is made difficult so I can't use the credit and have to pay for the service.
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-13T04:53:05.0866667+00:00
Hello EK Azure credits are not globally movable across billing scopes. They are tied to the billing account / billing profile under which they were activated, and Azure does not currently provide a self‑service option to:

Move credits to a different billing scope

Re‑assign an existing subscription to a billing scope that already has credits

This is by design in the Azure billing platform, not a portal bug or restriction placed on your account.

Even though you can see the $2,000 credit balance under Payment methods → Azure credits, those credits will only apply to subscriptions created under the same billing profile where the credit was activated. Credits cannot be retroactively attached to subscriptions under a different billing scope.

You can move a credit resource between subscriptions only if they remain in the same billing profile

You cannot move credits across different billing profiles or billing accounts

You cannot change the billing profile of an existing subscription to “pick up” credits

Credit movement must stay within the same billing profile, and changing billing ownership or profile does not transfer credits.

At this point, there are only two supported paths:

Create a new subscription under the billing scope that has the credits

Credits will apply automatically to usage on that subscription

You may then move supported resources (not all services support cross‑subscription moves)

Engage Azure Billing Support

A billing engineer can validate whether a backend correction is possible (for example, if the credit was activated under the wrong billing profile unintentionally)

This cannot be done self‑service in the portal

So, I request you to open Azure Billing Support Ticket and Share me the ticket ID, Please follow below steps:

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.

Thanks,

Suchitra.
EK 0 Reputation points

2026-02-13T17:53:15.7533333+00:00

I have created support tickets. No one has replied. They are:

2602090010000069 - Opened 4 days ago

2601220010001826 - Opened 18 days ago

I have opened a ticket with Azure Non-Profit. That ticket is:
2602120040001295 - Opened 2 days ago
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-16T10:08:32.89+00:00

I have increased severity of the tickets.
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-17T05:32:40.77+00:00

Hello EK

I wanted to share an update related to the Ticket 2602090010000069: An internal Sponsorship Team was engaged to initiate the credit adjustment for specific invoice IDs.

Thanks,
Suchitra.

2 answers

Your answer

EK 0 Reputation points

2026-02-12T16:40:21.1433333+00:00

This did not help. This is the same information I'm getting from your standard Q&A from Azure. The issue is that I can't apply the Subscription to the Billing Scope with the credits. This screen shot below shows that I have the Azure credits. I need them to get applied to the invoices. There is only one email assigned to the account. I've tried "Transfer Subscription" but the email I used to transfer says it can't log into Azure.
EK 0 Reputation points

2026-02-12T16:41:42.1566667+00:00

And I've created many Support tickets but no one has contacted me. Why is that?
EK 0 Reputation points

2026-02-13T01:35:21.84+00:00

Did you read my response? I have the credits. It is activated. It is on a different Billing Scope and I can't find a way to move the credit to the correct Billing Scope or assign the subscription to the Billing Scope with the grant.

Why is this so difficult? The credit is activated and assigned to me. It just seems that this is made difficult so I can't use the credit and have to pay for the service.
EK 0 Reputation points

2026-02-13T17:53:15.7533333+00:00

I have created support tickets. No one has replied. They are:

2602090010000069 - Opened 4 days ago

2601220010001826 - Opened 18 days ago

I have opened a ticket with Azure Non-Profit. That ticket is:
2602120040001295 - Opened 2 days ago
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-16T10:08:32.89+00:00

I have increased severity of the tickets.
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-17T05:32:40.77+00:00

Hello EK

I wanted to share an update related to the Ticket 2602090010000069: An internal Sponsorship Team was engaged to initiate the credit adjustment for specific invoice IDs.

Thanks,
Suchitra.

Answer 1

Hello EK

Thank you for posting your query on Microsoft Q&A platform.

Azure Non‑Profit grants ($2,000 Azure Sponsorship) do NOT automatically apply to an existing Pay‑As‑You‑Go subscription. The grant must be explicitly activated from the Microsoft Nonprofit portal by the Primary Contact on the grant, and during activation you must choose the correct billing profile / subscription scope.
If the grant is not activated, Azure will continue charging the credit card on file. This is expected behavior until the sponsorship credit is successfully activated and attached to the subscription.
Only the account listed as the “Primary Contact” on the Azure grant can activate or apply it. Even Global Admins or Subscription Owners cannot apply the credit unless they are that primary contact.

Please refer below document for more details:
https://learn.microsoft.com/en-us/industry/nonprofit/microsoft-for-nonprofits/claim-activate-nonprofit-azure-grant

As a resolution, I would suggest trying below workarounds:

Step 1: Verify grant activation status

Sign in with the same email that received the “Azure grant has been added” email and go to: https://nonprofit.microsoft.com and Navigate to Offers / Nonprofit grants → locate Azure $2,000 Sponsorship.

If you see “Activate”, the grant has not been applied yet.
If you see “Active”, click into it and confirm which billing profile/subscription it’s attached to.

This activation step is mandatory per Microsoft’s official guidance.

Step 2: Confirm the subscription type in Azure Portal:

Go to Azure Portal → Cost Management + Billing → Subscriptions.

If your subscription shows Pay‑As‑You‑Go, the grant is not applied.
A nonprofit grant creates or converts to an Azure Sponsorship subscription.

Microsoft confirms that sponsorship credits only apply under the correct billing scope and subscription type.

Step 3: Check credit balance (after activation):

Once activated correctly, you can verify credits here:

Azure Portal → Billing → Payment methods → Azure credits, or
For legacy sponsorships: https://www.microsoftazuresponsorships.com

If the balance is $0, the credit is still not applied.

Disputing charges does not apply the grant retroactively.
Charges stop only after the Azure Sponsorship is successfully activated and linked.
Canceling the subscription before activation can permanently block applying the grant to that tenant.

Note: If you encounter errors or are unsure which benefits apply to you, submit a support request through our Contact Us form.

User's image

As per the steps shared above Azure Request to Billing team has been created and an internal Sponsorship Team was engaged to initiate the credit adjustment for specific invoice IDs.

The root cause was a billing issue where the Azure Sponsorship credit, which was approved for $2,000 USD valid until November 5th, 2026, was not properly applied to cover the customer's charges. This resulted in paid and unbilled charges being incorrectly billed to the customer's credit card despite the non-profit grant coverage.

The support team engaged the internal Sponsorship Team to initiate a credit adjustment covering the relevant invoices and unbilled charges. A refund of $292.21 was processed back to the customer's American Express card after the credit adjustment. The customer was informed of the refund and the subscription cancellation date. The issue was confirmed resolved with the refund processed and the customer acknowledged receipt of the credit adjustment.

We’re happy to continue assisting and work with you toward the right solution.

Thanks,

Suchitra.

Answer 2

If you are having trouble applying your Azure Non-Profit Grant to your subscription, it is important to ensure that you have activated the grant correctly and that your organization remains compliant with Microsoft's nonprofit program requirements. Here are some steps you can take:

Check Activation: Ensure that your Azure grant has been activated properly. You may want to refer to the activation process outlined in the Microsoft Nonprofit resources.
Contact Support: Since you have already submitted multiple tickets without a response, consider reaching out through the official Contact Us form again, ensuring you provide all relevant details about your grant and subscription issues. This is the primary support channel for nonprofit inquiries.
Review Billing Profile: If you activated your grant under the wrong billing profile, you may need to initiate a product transfer request to ensure that the grant applies correctly to your subscription.
Stay Informed: Keep your nonprofit profile and contact information current in the Nonprofit Hub to avoid any issues with eligibility or communication.

If these steps do not resolve your issue, you may want to consider escalating your support request or seeking assistance from a Microsoft partner who can help with deployment and billing issues.

References:

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Help with billing

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