MS Office has been Locked

Question

My account has been locked for almost two weeks now. I have followed the step-by-step troubleshooting process, but the account is still locked and the issue remains unresolved.

Please help me resolve this problem, as I am unable to use MS Office due to this issue. Is there any live support I can speak to regarding this matter? The troubleshooting steps provided did not resolve the issue as intended.

Thank you

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you tried to sign in and received a message that your account is blocked, use the Outlook Sign-in helper tool here to unblock your account.

Unblock my Outlook.com account

If you are still having trouble, you can try the account recovery form to unblock your account. However, this form can only be used if two-step verification is not enabled.

https://account.live.com/acsr

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

If you have two-step verification enabled, you can try the account reinstatement form here. The Microsoft account digital safety team will review your response to why your account was disabled and help reinstate it if possible.

https://www.microsoft.com/en-us/concern/AccountReinstatement

• When filling out the form, select "I am getting an error that my account has been temporarily blocked."

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Answer 2

If your Microsoft account has been locked for an extended period, it is important to follow the appropriate steps to regain access. Here are some suggestions:

1. Wait for the Lockout Period: Sometimes accounts are temporarily locked due to suspicious activity or too many failed sign-in attempts. The lockout period typically lasts about 24 hours. After this time, you can try to sign in again.
2. Account Recovery Form: If you are unable to access your account after the lockout period, you can use the Account Recovery Form to verify your identity and regain access. Ensure you provide accurate information to increase your chances of success.
3. Contact Microsoft Support: If the above steps do not resolve the issue, you may need to contact Microsoft Support directly. You can find the appropriate contact number for your region at Get support - Microsoft 365 admin. Explain your situation and ask for assistance in unlocking your account.
4. Use a Familiar Device: When attempting to recover your account, try to do so from a device and location that you have used previously. This can help in the verification process.
5. Check for Additional Administrators: If you are part of an organization, check if there are other administrators who can assist you in unlocking your account.

By following these steps, you should be able to regain access to your Microsoft Office account.

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References:

• Troubleshoot sign-in issues and account access problems