E-MAILS ARE NOT BEING RECEIVED

Question

To whom this may concern,

My name is Ercan, I ask for your help to be able to receive mail via my business email. Same mails are on my phone outlook account but no on my business email account on business computer. Thank you for your helps.

Sincerely Yours.

Answer 1

Hi @ERCAN Ozk, 
Thank you for posting your question in the Microsoft Q&A forum.         

I understand that you are able to send emails successfully, but you are not receiving emails. To help narrow down the root cause, I’d like to gather a bit more information from you.  

• Does this affect all incoming emails or just from specific colleagues/addresses?  
• Do you have any inbox rules or email forwarding set up that might be moving messages automatically?
• Have you checked folders like Junk Email, Deleted Items, or Archive for the missing messages?
• If you try Outlook on the web, do you experience the same issue? 
• Can you locate the missing email if you use the search bar? 
• Does the sender receive any bounce-back or non-delivery report? 

Additionally, please review your Outlook sorting and filtering settings to ensure emails are not being hidden or redirected unintentionally.
  

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.       

I really appreciate your patience, and I’m here to help. Looking forward to your response. 

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Answer 2

To troubleshoot the issue of not receiving emails on your business email account while they appear on your phone's Outlook account, you can follow these steps:

1. Check Outlook on the Web: Sign in to your business email account using Outlook on the web to verify if the emails are being received there. If they are, the issue may be with the Outlook application on your computer.
2. Run Support and Recovery Assistant: Download and run the Microsoft Support and Recovery Assistant on your computer. This tool can help diagnose and fix common issues that affect Outlook or Microsoft 365.
3. Check Email Rules: Ensure that there are no rules set up in Outlook that might be diverting your incoming emails to another folder or location.
4. Check for Licensing Issues: Sometimes, a licensing issue can prevent email delivery. Ensure that your account is properly licensed for email services.
5. Profile Issues: If the problem persists, consider checking if there are any issues with your Outlook profile. You may need to recreate your profile if necessary.

By following these steps, you should be able to identify and resolve the issue with your email account.

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References:

• Find and fix email delivery issues as a Microsoft 365 for business admin
• Fix Outlook connection problems for Microsoft 365 account