MS crashing, especially Outlook classic

Question

the microsoft office particularly outlook (classic) is crashing frequently for the last couple of weeks.

Answer 1

If Microsoft Outlook is crashing frequently, you can follow these troubleshooting steps to resolve the issue:

1. Investigate Possible Issues Caused by Add-Ins:
   • Exit Outlook.
   • Open a Run dialog box (Windows logo key + R).
   • Type Outlook /safe and click OK.
   • If the issue is resolved in safe mode, go to File > Options > Add-Ins, select COM Add-ins, and click Go. Clear all checkboxes, click OK, and restart Outlook. Add the add-ins back one at a time to identify the problematic one.
2. Repair Office:
   • Open Control Panel and click on Uninstall a program.
   • Right-click your Office installation and select Change, then choose Online Repair.
3. Run Outlook Diagnostics:
   • Use the Classic Outlook Connectivity troubleshooter to fix issues. Ensure you are on the same Windows device where classic Outlook is installed and that it is running Windows 10 or later.
   • If the troubleshooter does not resolve the issue, use the Microsoft Support and Recovery Assistant.
4. Create a New Outlook Profile:
   • Open Control Panel and click Mail.
   • Click Show Profiles, select the profile to remove, and click Remove (ensure data files are backed up).
   • Click Add to create a new profile, enter the required information, and finish the setup.
5. Repair Outlook Data Files:
   • Use the Inbox repair tool (scanpst.exe) to scan and repair your Outlook data files. Exit Outlook before running the tool.
6. Check Antivirus Software:
   • Ensure your antivirus software is up-to-date and check for any conflicts with Outlook.

Following these steps should help you resolve the crashing issues with Outlook.