Forgot the global admin password

Question

our customer forgot the global admin password so help me. i already rice a ticket but they didn't responded us properly i need some other person so give me a solution for that.

Move from: Microsoft 365 and Office | Other

Answer 1

Hello @Sabareeswaran P

Welcome to Q&A forum!

May I confirm whether you are a third party working on behalf of Microsoft and that this issue is happening with your customer?

In this case, if you have already raised a support ticket, could you please share the Ticket ID in our private message so I can check its current status for you?

I also need to clarify that if you have already raised a ticket and you need to regain the Global Admin account for your customer, then you will need to wait for assistance from Microsoft’s Data Protection Team. They are the only team authorized to access customer backend data and help with account recovery.

As a forum moderator only, we can guide you on how to contact the correct support channels, but we cannot resolve this issue directly for you.

Once you provide the Ticket ID, we will do our best to help you review the ticket’s status and provide further assistance.

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Answer 2

can i get any mail id to send a mail

Answer 3

If your customer has forgotten the global admin password, you can take the following steps:

1. Contact the Azure Data Protection team: If you are the only global admin on the account, you should reach out to the Azure Data Protection team at +1 866-807-5850 for assistance.
2. Request another global admin: If there are other global admins in your organization, you can ask one of them to reset the password for you.
3. If there is no global admin: If your company does not have a global admin, you can contact the Microsoft 365 Data Protection team. If you are part of the company's tenant, find the support phone number for your region and ask to be transferred to the Microsoft 365 Data Protection team to have the password reset.
4. For partners: If you are a partner and need a new password, you can ask your organization's global admin to create a new password for you or help reset it.

If you have already raised a ticket and have not received a proper response, consider following up with the support team or using the contact numbers provided above for more immediate assistance.