I can’t sign in to my account on Microsoft Authenticator app. It asks for a sign in request approval and gives me a number but there’s no prompt to enter that number in

Question

I can’t sign in to my account on Microsoft Authenticator app. It asks for a sign in request approval and gives me a number but there’s no prompt to enter that number in

Answer 1

If you are unable to sign in to your account on the Microsoft Authenticator app and it provides a number without a prompt to enter that number, it may be due to the way the sign-in process is designed. When using the Authenticator app for passwordless sign-in, you typically see a sign-in request on your device that asks you to approve the request by selecting a number displayed on your sign-in screen.

Here are some steps you can take to troubleshoot this issue:

1. Ensure the app is updated: Make sure you have the latest version of the Microsoft Authenticator app installed on your device.
2. Check your internet connection: A poor internet connection can prevent the app from functioning properly.
3. Reinstall the app: If the problem persists, try uninstalling and then reinstalling the Microsoft Authenticator app.
4. Use alternative sign-in methods: If you have other authentication methods set up, consider using those to access your account temporarily.
5. Contact support: If none of the above solutions work, you may need to reach out to Microsoft support for further assistance.

These steps should help you resolve the issue with signing in using the Microsoft Authenticator app.