How can I resolve "interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity." in Azure?

Question

How can I resolve "interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity." in Azure?

Simon Bohnen 20

Hey everyone!

When trying to log in to Azure, I get the error "interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.". I have tried the following ways to resolve this:

Called the German phone support number. The automated customer support agent told me to open a case at https://aka.ms/AzureCase, which I can't because I can't log in to my account.
Tried to open a case at https://aka.ms/prosupport. When I select the product family "Azure" and the service "Azure Portal Sign-in or Subscription", I get forwarded to Azure again, where I can't log in.

How can I resolve this?

Best,

Simon

Shubham Sharma 11,265 Reputation points Microsoft External Staff Moderator

2026-02-12T08:46:36.75+00:00

Hello Simon Bohnen

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

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Shubham Sharma 11,265 Reputation points Microsoft External Staff Moderator

2026-02-12T08:46:36.75+00:00

Hello Simon Bohnen

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

Answer 1

Shubham Sharma 11,265 Microsoft External Staff Moderator

Hello Simon Bohnen

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If this was helpful to resolve your query, please accept the answer and upvote it 👍 to make it helpful for the community.

Thank you for helping to improve Microsoft Q&A!

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How can I resolve "interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity." in Azure?

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