Microsoft 365 Apps for Windows 10 - constantly downloading

Phill C 6 Reputation points
2021-10-05T04:33:08.027+00:00

Since the beginning of setting up intune > Company Portal app for Win 10 endpoints, the Microsoft 365 app is always showing as downloading. Occassionally, it completes and updates - I've only seen this once or twice. It's only ever sitting at 'downloading'. This occurs for every workstation in my org (<100).
The constant status of downloading is a bit unnerving, as I don't know if its constanting consuming bandwidth or just failing?

I've deployed the app in intune using the Microsoft built in option for 'Microsoft 365 apps'. Perhaps that's the issue?

Anyone else running into this issue? Something I'm missing or not doing quite right?

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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Lu Dai-MSFT 28,366 Reputation points
    2021-10-06T01:30:03.067+00:00

    @Phill C Thanks for posting in our Q&A.

    For this issue, how long did the app stuck on downloading and is there any error message? In our official article, it describes how to troubleshoot Microsoft 365 app installation.
    https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#troubleshooting

    If there is anything update, feel free to let us know.


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