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Since the beginning of setting up intune > Company Portal app for Win 10 endpoints, the Microsoft 365 app is always showing as downloading. Occassionally, it completes and updates - I've only seen this once or twice. It's only ever sitting at 'downloading'. This occurs for every workstation in my org (<100).
The constant status of downloading is a bit unnerving, as I don't know if its constanting consuming bandwidth or just failing?
I've deployed the app in intune using the Microsoft built in option for 'Microsoft 365 apps'. Perhaps that's the issue?
Anyone else running into this issue? Something I'm missing or not doing quite right?
@Phill C Thanks for posting in our Q&A.
For this issue, how long did the app stuck on downloading and is there any error message? In our official article, it describes how to troubleshoot Microsoft 365 app installation.
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#troubleshooting
If there is anything update, feel free to let us know.
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Thanks for the reply
I've checked over the resource and I'm confident on the device connectivity to internet and properly enrolled into MS Intune (as i've deployed many other apps and settings to the machine) and its happening to many other machines as well.
I've looked at my event logs and found something interesting with a few entries, looks like the app is attempting to restart but the error code is advising i dont have permissions? Interesting, as I'm a local admin on the workstation.
Application 'C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE' (pid 23356) cannot be restarted - Application SID does not match Conductor SID..
Application 'C:\Program Files\Microsoft Office\root\Office16\msoasb.exe' (pid 1900) cannot be restarted - Application SID does not match Conductor SID..
Application 'C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE' (pid 13948) cannot be restarted - Application SID does not match Conductor SID..
I'm going to run some verbose logging as detailed and see what comes from that
@Phill C I am currently standing by for further update from you and would like to know how things are going. Is there any more detailed information?
Hi,
I've looked through the log files generated, but i'm not seeing anything identifiable that is causing the issue. I blieve it's just telemetry logs showing, as the first few lines read;
Timestamp Process TID Area Category EventID Level Message Correlation
10/11/2021 08:42:05.061 OFFICEC2 (0x3c6c) 0x402c OfficeTelemetry_PerfMetrics axbjw Medium RuleFieldNamesImpact {"ETW_EventId": 196, "ETW_Keywords": 128, "cbMemory": 3390, "count": 108}
10/11/2021 08:42:05.061 OFFICEC2 (0x3c6c) 0x5680 Click-To-Run General Telemetry
Have the Microsoft 365 Apps for Windows 10 been installed successfully? Or it is still constantly downloading?
Hi,
its now showing as installed today - finally! However, when i look at my apps and features for the Microsoft 365 Apps for enterprise, it doesnt show any modification to the software install date, as usually when its updated, the date on it changes to the date of the update - which if the company portal is reporting that the software is "installing" then technically we should see a change to the app date.
Any ideas?
@Phill C Your understanding is correct. In my lab, when the Microsoft 365 app installed successfully, it will show the install date.
Did this app show "installed" status in Device install status in intune portal? And is the last modified time same as the installed time in control panel in the device?
Is there any update about the app install time?
hey, sorry for the delay!
The app doesnt show as installed in intune, it shows as failed "An update could not be installed because Office applications are open."
However, I just closed down all my office apps and after 5 mins it completed its installation from the company portal app (as i got the balloon notification popup). However, the app version showing installed hasn't changed. I've also got my office apps to install updates automatically themselves, so i'm not sure why intune is trying to ram more updates at my machines, when the local office should be up-to-date anyway?
Is there some sort of versioning conflict in play maybe from either end? Which i just checked in my admin portal, and its set to current channel, compared to intune where i've got it set to semi-annual release. Could that be it?
I've now adjusted to monthly enterprise and will monitor how that goes. Although, i think we'll have the same issue with office delivered to computers where it cannot install until office apps are closed..
@Phill C Honestly, there is no helpful idea I can share with you. For this strange situation, it is better to create an online support ticket to find the root cause. It is free. Here is the online support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for understanding and hope everything goes well with you.
Thanks for your time and support, i'll raise it there.
You're welcome. Hope you will get more effective help there.
Have a nice day. : )