Emails not been recieved

Question

I can send emails from my personal account but are not receiving emails

Has there been any updates over the past week that my have stopped this

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you are able to send emails normally but are no longer receiving them, this could be due to email forwarding rules, or your emails might be moving to Junk, Spam, or another folder.

If you have checked all of your folders and new emails are still not being received, send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back (non-delivery) error messages or if the email gets stuck in the Outbox.

If you receive an error, please share the complete error message here.

If the email is sent successfully, then please check your email forwarding rules and blocked senders list, and verify whether the messages have been routed to another person or folder, such as Junk or Spam.

Email forwarding rules: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Additionally, check that you have enough mailbox storage space available to send and receive emails.

Then, check your Blocked senders lists.

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Answer 2

If you are able to send emails but not receive them, there could be several reasons for this issue. Here are some troubleshooting steps you can consider:

1. Check Email Rules: Sometimes, rules set in your email account can divert incoming emails to different folders or even the trash. Ensure that there are no rules that might be affecting your email delivery.
2. Inspect Spam/Junk Folders: It's possible that incoming emails are being filtered into your spam or junk folders. Check these folders to see if your expected emails are there.
3. Subscription or Notification Settings: If you are using services like Azure DevOps, ensure that your notification subscriptions are enabled and correctly configured. Sometimes, subscriptions can be disabled or filtered incorrectly, preventing emails from being sent to you.
4. Email Server Issues: There could be temporary issues with the email server that might be affecting your ability to receive emails. You may want to check the status of your email service provider to see if there are any known outages.
5. Account Configuration: Ensure that your email account settings are correctly configured. If you recently made changes to your account or updated your email client, it might have affected your ability to receive emails.

If the issue persists, consider reaching out to your email service provider for further assistance.

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References:

• Not getting emails from subscriptions or notifications
• Why am I not able to receive emails which I used to on my outlook mac.