I paid Microsoft 365 but can't use

Question

Hello,I need your help I paid Microsoft 365 on 9 January 2026 2,999 THB on App Store by True money wallet but until now I can't use it and status shows Reject
my email [Moderator note: PII removed]@gmail.com my Apple ID [Moderator note: PII removed]@icloud.com I called to apple and they said you have to call to Microsoft
Order ID : [Moderator note: PII removed]
Document [Moderator note: PII removed] #MIcrosoft365

Answer 1

Hello Rinlanee Rannarong,

Thank you for reaching out in Microsoft Q&A forum.

I understand how frustrating it is to pay for Microsoft 365 and still see the purchase marked as rejected.

Since the payment was made through the Apple App Store using TrueMoney Wallet, only Apple can approve or reject the transaction because the order is processed entirely on their billing system. When the status shows Reject, the subscription is not delivered to the Microsoft account. Apple needs to confirm the payment or provide a refund, even if Microsoft 365 is the product. I recommend contacting Apple Support again and asking them to explain why the payment was rejected and to process a refund or complete the delivery of the order. Once Apple confirms the purchase, the subscription will appear automatically under the correct Apple ID.

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Answer 2

It sounds like you're experiencing an issue with your Microsoft 365 subscription after making a payment. The status showing "Reject" may indicate that there was a problem with the transaction or the activation of your subscription. Here are some steps you can take to resolve this:

1. Check Your Payment Method: Ensure that the payment was successfully processed and that there are no issues with your payment method.
2. Contact Microsoft Support: Since the issue may require account-specific assistance, it's best to contact Microsoft directly. You can reach out to Microsoft 365 Support for help with your subscription and payment issues. They can provide you with more detailed information regarding your order ID and help resolve the problem.
3. Verify Subscription Status: Log into your Microsoft account and check the status of your subscriptions to see if the payment has been recorded and if the subscription is active.

Since you mentioned that Apple directed you to Microsoft, contacting Microsoft support will likely be the most effective way to resolve your issue.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Contact Microsoft 365 Support