Video Memory Management Internal error

Question

Greetings, I've been getting BSODs randomly without any consistent actions prior to the crash, so I cannot provide any steps to recreate the crash itself. However, it sometimes crashes while im just signing into my computer, listening to Spotify, leaving it on desktop, etc. etc. Every time it crashes, it shows the same BSOD error message, which is the "Video Memory Management Internal" error. I've tried updating drivers for both my integrated graphics and my discrete graphics card, to no avail.

My specs are as belows (Asus TUF Gaming A15 FA507UV): CPU: AMD Ryzen 9 8945Hw/ Radeon 780M GPU: NVIDIA RTX 4060 Mobile RAM: 16GB DDR5 5600MT/s and 1TB storage.

Answer 1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Please do not upload a very large Memory.dmp file.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Answer 2

The "Video Memory Management Internal" error (bug check code 0x0000010E) typically indicates issues related to video memory management in the system. Here are some troubleshooting steps you can take to address this issue:

1. Update Graphics Drivers: Although you mentioned you have updated your drivers, ensure that you are using the latest versions from both the NVIDIA website and the AMD website for your integrated graphics.
2. Check for Windows Updates: Make sure your Windows operating system is fully updated. Sometimes, updates can include fixes for known issues.
3. Run Windows Memory Diagnostics: Since memory issues can also lead to BSODs, run the Windows Memory Diagnostics tool to check for any memory-related problems. You can find this tool in the Control Panel under Memory Diagnostics.
4. Check for Hardware Issues: Inspect your hardware components, especially the RAM and GPU, for any physical issues. Reseat the RAM and GPU if necessary.
5. Disable Overclocking: If you have overclocked your GPU or CPU, revert to default settings to see if that resolves the issue.
6. Perform a Clean Boot: This can help identify if background applications are causing conflicts. You can find instructions on how to perform a clean boot on the Microsoft support website.
7. Check Event Viewer: Look for any critical errors in the Event Viewer that occurred around the time of the crashes. This may provide more insight into what is causing the BSOD.

If the problem persists after trying these steps, you may want to consider reaching out to ASUS support for further assistance, as there could be compatibility issues with your specific hardware configuration.

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References:

• Bug Check Code Reference
• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors