My Microsoft 365 Global Admin account is locked due to enforced MFA. I need MFA reset for the tenant.

Question

My Microsoft 365 Global Admin account is locked due to enforced MFA. I need MFA reset for the tenant. [Moderator note: Personal information removed]

---

Moved from: Microsoft 365 and Office | Access | Development

Answer 1

Hello @Gaurav Deshmukh, 

Thank you for posting your valuable question on Microsoft Q&A forum.   

Based on the details you've shared, may I ask if there is any other Global Admin in your tenant?

If other admins still have access to their accounts, ask them to follow these steps:  

• Go to Microsoft Entra Admin Center: https://entra.microsoft.com  
• Navigate to Users > All Users.  
• Select your user account.  
• Go to Authentication Methods.  
• Click "Require re-register multifactor authentication".  

 

This will reset your MFA settings. The next time you sign in, you’ll be prompted to set up the Authenticator app again using a QR code.  

If you are the only administrator in your organization, this request cannot be handled through the Microsoft Q&A forum due to security and privacy limitations. In this case, you will need to contact the Microsoft Data Protection team, as they are the only group authorized and equipped with the necessary tools and verification procedures to confirm your identity and restore administrator access. 

Please try to find the related hotline number to call the frontline and let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

Please carefully follow this instruction to ask for Microsoft Data Protection team support:   

Depending on your country or region. For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.   

For some countries, it will be an automated conversation like:    

First, when you call the hotline, it asks what kind of problem you are worried about.   

Answered: authenticator.   

A: What kind of product are you using?   

B: Office 365 for business.   

A confirmation: education or company account?   

B: For companies   

A: Are you an administrator?   

B: Yes.   

A: Do you have the other admin in your organization?   

B: No.   

A: You need one.... Service request?   

B: Yes   

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.   

Please understand that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.   

I hope you can successfully revoke your access. If you encounter any difficulties in contacting the frontline support, please feel free to let me know. Thank you and I wish you a great day!  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To reset the MFA for your Microsoft 365 Global Admin account, you will need to contact another Global Admin in your tenant if one exists. If you are the only Global Admin, you will need to reach out to Microsoft Support for assistance. They can help you with the MFA reset process. Here are the steps you can take:

1. If there is another Global Admin, they can log into the Azure portal and navigate to Microsoft Entra ID.
2. They should go to the user's blade, select your account, and click on "Authentication methods" to require re-registration of MFA.
3. If you are the only Global Admin, contact Microsoft Data Protection Support for help in verifying ownership and resetting your MFA registration.

Make sure to have all necessary documentation ready to verify your identity when contacting support.