Microsoft rewards will not verify I am human

Question

I have attempted to redeem point for a gift card. When I click on verify I am human, I receive an error message "Troubleshoot".

I have never had this issue before. Thank you for your help

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Turn off any VPN if connected. If possible, open the Bing app on your mobile device while connected to a mobile data network and try redeeming your rewards to see if it helps.

If you still experience issues after trying another browser or using InPrivate/Incognito mode, reach out to the Microsoft Rewards support team directly using the link below.

https://rewards.bing.com/support

Complete the form below for Microsoft Rewards Support, and a member of the support team will contact you within 24 hours.

Answer 2

It seems you are experiencing an issue with the verification process for Microsoft Rewards. Here are a few steps you can try to resolve the "verify I am human" error:

1. Clear Browser Cache: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies.
2. Try Different Browsers: If you are using one browser, switch to another (e.g., from Chrome to Edge) and see if the issue persists.
3. Use InPrivate/Incognito Mode: Open a new InPrivate or Incognito window in your browser and attempt the verification again.
4. Check Network Connection: Ensure that your internet connection is stable. Sometimes, network issues can lead to errors during verification.
5. Contact Support: If the problem continues, consider reaching out to Microsoft Rewards Support for further assistance.

These steps should help you troubleshoot the issue you're facing with the verification process.