Only Global admin for 365 business locked in mfa loop. Need data protection and tenant recovery team to assist asap . I've tried multiple times to get some kind of support . And nothing. I've been locked out of my business accounts for almost two months

Question

Only Global admin for 365 business locked in mfa loop. Need data protection and tenant recovery team to assist asap . I've tried multiple times to get some kind of support . And nothing. I've been locked out of my business accounts for almost two months.

Answer 1

Hello @James Knight ,   

Thank you for reaching out to the Q&A forum!

I hope you understand that as a forum moderator, I don’t have access to any backend systems and cannot view or modify your account directly. However, based on my experience handling similar cases, I can guide you in the right direction to reach the Data Protection Team for tenant recovery.

Before I point you to the correct steps, could you please confirm a few things so I don’t repeat methods you may have already tried:

1.You mentioned that you have “tried multiple times.” Could you clarify how you tried? For example, did you call Microsoft Support by phone?

2.If you did call, were you able to get any support case created at all?

If yes, you can share your case number in private message to help protect your personal information.

3.Have you tried creating a new Microsoft 365 trial tenant and using that tenant to open a support ticket on behalf of your locked-out tenant?

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If you weren’t aware of this method yet, here are detail steps:

Create a New Trial Tenant to Submit Support Request: (Recommended)  

1.Set up a new trial tenant (Trial subscription):  

If you still can't reach the agent, there's a solution. You can sign up for a new trial tenant by subscribing to a business trial using this link: Microsoft 365 Business Plans and Pricing | Microsoft 365   

You can follow the guided setup process to create a new account for a new trial tenant.        

2.Access the Admin Console for new tenants to request privacy support for a previous tenant: 

• Once you've signed up for the new Microsoft 365 trial and created the tenant, sign in to the: Microsoft 365 Admin Center with your new tenant's credentials.                 
• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn       
• On the right bottom corner, click on "Help & support"  

           

• In the ticket description, you clearly state that you're trying to regain access to your previous tenant and want to be connected to the Data Protection team for assistance. You can infer this sample: 

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"Hello,    

I am the sole Global Administrator for this tenant. I am currently unable to access any Microsoft 365 admin portals because I lost my Multi-Factor Authentication (MFA) method.   

I created this new tenant to request assistance. I want to be connected to the Data Protection team to reset my MFA to restore access to my original tenant.            

Here are some details about the previous tenant to confirm my identity:”

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I truly hope you’ll be assisted soon by our dedicated technical team. And if you receive any updates or insights, please feel free to reply here. 

Looking forward to hearing from you! 

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