Dear Colleague

Question

I need assistance. There are some emails from various senders I receive, but some I don't, the people that a cc'd receive but not me.

There is also some problems to send some of my emails , some goes through, some don't.

I had to IT Technicians to sort out, but it is not sorted.

please assist?

Answer 1

It sounds like you are experiencing issues with both receiving and sending emails. Here are some potential steps to troubleshoot these problems:

1. Check Email Rules: Sometimes, email rules can inadvertently divert emails to other folders or prevent them from appearing in your inbox. Ensure there are no rules set up that might be affecting your incoming emails.
2. Verify Spam/Junk Folder: Check your spam or junk folder to see if the missing emails are being filtered there.
3. Email Client Configuration: If you are using an email client like Outlook, ensure that it is configured correctly. You might want to run the Microsoft Support and Recovery Assistant to diagnose and fix issues with sending and receiving emails.
4. Connectivity Issues: If some emails are not being sent, there may be connectivity issues or server problems. You can use the automatic check tool provided by Microsoft to validate your connectivity.
5. Contact IT Support: Since you've already had IT technicians look into the issue, it may be beneficial to follow up with them, providing details on what has been tried so far and any error messages you might have received.

If these steps do not resolve your issues, consider reaching out to Microsoft support for further assistance.

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References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Stopped receiving emails on my account.