Azure / Entra ID tenant blocked — cannot reach support

Question

Azure / Entra ID tenant blocked — cannot reach support

Iav 0

Hello, My Azure / Microsoft Entra ID tenant has been blocked due to inactivity (AADSTS5000225).

I received an email stating that I need to make a purchase before March 6, 2026 to continue using my billing account.

I have tried all support links, including https://aka.ms/azurecase, and none of them allow me to submit a ticket or reach a human agent.

I also tried calling Microsoft Support, but the phone system redirects me back to online support, so I cannot contact a live agent.

Please advise how I can manually unblock my tenant, because I cannot access the portal or create a support ticket myself.

Thank you. .

[Moderator edit: Changed tags: Azure | Artifact Signing ]

Nathan Roberts (SN) 10,671 Reputation points Volunteer Moderator

2026-02-15T12:58:18.13+00:00

Hey there, Iav

I have applied the correct tags for this question so you can get help and support with this. However, I am worried about the 20 day window you have to get your inactive tenant restored. It maybe worth trying to reach out to phone support again, using the phone number for your region here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

When phoning support, please speak clearly to the AI bot you are greeted with. I find keeping your sentences short and sweet help. So please say 'Tenant locked out due to inactivity'

This should allow the bot to transfer you to support team who can channel your information up to Microsoft's data protection team. This is the quickest way to reach that team. You can wait for a Microsoft External staff moderator to PM you. However, considering you posted this question on the 12th February (three days ago) and haven't got a response yet, I don't want you to be sat waiting and find that the 20 day window has passed. Once the 20 day window passes, the resources and data on the tenant are deleted permanently and can't be retrieved.

Please let me know if you were able to get through using phone support.

Thanks,
Nathan
Sridevi Machavarapu 22,115 Reputation points Microsoft External Staff Moderator

2026-02-16T01:05:16.7433333+00:00

Hello Iav,

We need few details to proceed further. Please check your Private messages tab and provide those details.